Job Description

Job Description

Job Description

BOX OFFICE TEAM MEMBER - Fort Bend Epicenter

Sports Facilities Management, LLC

LOCATION : Rosenberg, TX

DEPARTMENT: EVENTS

REPORTS TO: GUEST SERVICES MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Fort Bend is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Rosenberg, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Fort Bend Epicenter is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Box Office Team Member will handle all tickets for public and private events held at the Fort Bend Epicenter or any other designated facility as necessitated by promoters renting the facilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Courteously engaging with the public face-to-face
• Provides information to the public regarding tickets and facility
• Assists guests with ticketing issues and complaint resolution
• Maintains a professional and polite relationship with team members, clients, and the public
• Maintains work area in a professional, neat and clean manner
• Adheres to all policies and procedures of the facility
• Assists all events team members and management with any additional duties

MINIMUM QUALIFICATIONS:

• Ability to follow oral and written instructions
• Ability to effectively communicate with guests
• Ability to make rational decisions and assist customers with problem-solving
• Available nights, weekends, and holidays
• Ability to stand for long periods of time
• Ability to work a flexible schedule and be prompt for scheduled shift

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Working environment is fast-paced
• Must be able to lift and/or move up to 20 pounds

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