Job Description

JOB TITLE: Claims Advocate FLSA CLASSIFICATION: Salaried - Exempt

POSITION SUMMARY: The Claims Advocate plays an essential role in mitigating BBSI’s risk related to workers’ compensation claims. This role requires exceptional business and customer service acumen and significant experience in workers’ compensation claims, including claims handling.

This role will coordinate the essential duties related to the claims advocacy program. Duties and related issues by assisting in the monitoring of new loss intake to confirm an appropriate beginning to each claim, assisting injured workers in navigating the claims process and communicating with external client customers and internal personnel.

REPORTING RELATIONSHIPS: This position reports to the Corporate Claims Manager and interacts with the Corporate Claims team and local branch personnel.

DUTIES AND RESPONSIBILITIES:

• Maintain clear focus on mitigating BBSI’s financial risk associated with workers’ compensation claims.
• Understand and articulate BBSI’s business objectives internally and with key partners

• Written communication with injured workers when new claims are received.

value workers compensation claims.

• Serve as a resource responding to questions and concerns from internal and external customers, vendor partners, and injured workers.
• Serve as back up to Claim Consultants

members.

activity. Approve reserve activity within authority.

workers compensation claims, including status of the claims. Provide claims

information for the coordination of human resource and safety efforts and

requirements.

relative to workers compensation.

by third parties administrators

CORE TRAITS/COMPETENCIES:

• Exceptional business acumen
• Customer service acumen
• Flexibility and adaptability
• Innately curious
• Highly developed interpersonal and communication skills

QUALIFICATIONS:

• Four-year college degree is preferred, as well as 2-5 years of directly relevant claims experience
• Customer service acumen
• Bi-lingual (Spanish) would be preferred or familiarity with translation vendors
• Multi-Jurisdictional Workers’ Compensation experience preferred

Salary and Other Compensation :

The starting hourly rate for this position is between 87,500-95,000. Factors which may affect starting pay within this range may include geography, skills, education, experience, certifications, and other qualifications of the candidate.

• This position is also eligible for annual incentive pay equal to 8% of annual regular pay, prorated in the first year, in accordance with the terms of the Company’s plan.
• Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account, flexible savings account, dental insurance, vision insurance, 401(k) retirement plan, accidental death and dismemberment, life insurance, voluntary life insurance, voluntary disability insurance, voluntary accident, voluntary critical care, voluntary hospital indemnity, legal, identity & fraud protection, commuter benefits, pet insurance, employee stock purchase program, and an employee assistance program.
• Paid Time Off : Accrued sick leave of 1 hour for every 40 hours of work, with maximum based on state or regional requirements; vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year; 6 paid holidays annually, 4 paid volunteer days annually.
• Diversity and Inclusion are critical parts of our corporate culture. BBSI strives to create a workplace where everyone feels included and empowered to bring their full, authentic selves to work, and is treated fairly. BBSI is an equal opportunity employer and makes employment decisions on the basis of merit.
• If you meet the above requirements, we welcome the opportunity to learn more about you. For more information, visit us at bbsi.com Please apply via this posting and not by contacting our local or corporate offices.
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