Job Description

Field Support Engineer, Service Tooling Engineering at Tesla

Tesla is seeking a dynamic Field Support Engineer to join our Service Tooling Engineering team. In this hands?on role, you will be the frontline expert driving the operational excellence of our service tools and equipment across our global service network. You will troubleshoot and resolve complex issues, while also innovating and developing the systems and documentation that empower our technicians worldwide. If you're passionate about sustainable technology and thrive in a fast?paced environment where your problem?solving skills directly accelerate the world's transition to sustainable energy, this is your opportunity.

What You'll Do

• Drive Tooling Uptime: Proactively troubleshoot, diagnose, and resolve complex mechanical and electrical issues with service tooling to maximize operational readiness and minimize service downtime.
• Be the Technical Expert: Serve as the primary point of contact for service technicians, providing expert?level support and managing field communications to disseminate critical updates and best practices.
• Empower the Field: Develop and deliver world?class training programs on proper tool usage, safety protocols, and maintenance. Create and maintain clear, concise documentation, including user manuals, training materials, and technical guides.
• Champion Field Feedback: Serve as the critical link between our service teams and engineering, translating field insights into actionable improvements for next?generation tooling.
• Optimize with Data: Analyze tooling utilization data to identify trends, optimize inventory, and drive strategic decisions on tool deployment and lifecycle management.
• Manage Tooling Lifecycle: Own the Bill of Materials (BOM) for service tooling components and develop best practices for inventory tracking to ensure parts availability and cost?efficiency.
• Provide On?Site Support: Travel to Tesla service locations globally to provide hands?on support, lead new tool implementation, and ensure operational excellence.

What Youll Bring

• 3+ years of experience in a hands?on field support, technical support, or service engineering role, preferably in an automotive, manufacturing, or high?tech environment.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or equivalent experience.
• Demonstrated expertise with mechanical/electrical systems, diagnostic tools, and software interfaces (e.g., familiarity with CAD, PLCs, or diagnostic software).
• Proven track record of troubleshooting complex issues under pressure with exceptional problem?solving and analytical skills.
• Experience creating technical documentation and managing products through their lifecycle to provide teams with the information they need to succeed.
• Excellent communication and interpersonal skills, with the ability to effectively train technical teams and collaborate across departments.
• Willingness to travel frequently and work flexible hours to support a global team.

Benefits

Competitive compensation and comprehensive benefits, including:

• Aetna PPO and HSA plans; two medical plan options with $0 payroll deduction.
• Family?building, fertility, adoption, and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both with a $0 paycheck contribution.
• Health Savings Account (HSA) contributions when enrolled in a high deductible Aetna plan.
• Flexible Spending Accounts for healthcare and dependent care.
• 401(k) with employer match, Employee Stock Purchase Plan, and other financial benefits.
• Basic life, AD&D, short?term and long?term disability insurance.
• Employee Assistance Program.
• Sick and vacation time, paid holidays.
• Commuter benefits and employee discount programs.

Expected Compensation

$100,000 $186,000/annual salary + cash and stock awards + benefits.

Employment type: Full?time | Seniority level: Entry level | Job function: Information Technology.

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