Job Description

Job Description

Schedule: Full-time Monday-Friday from 9am-5pm

Want to be a DIFFERENCE MAKER? Join our team and BUILD BRIGHTER FUTURES.

WHY WORK FOR OAKLAND FAMILY SERVICES?

We know that in order for you to do your best work and meet our mission, you must be able to be your best self. At Oakland Family Services (OFS), we care about our staff as people first. We treat our team members like family and understand the importance of their families at home. We recognize the significance of flexibility and work/life balance.

We also know that your success…is our success. That’s why OFS not only honors the talent and experience you bring; we actively seek to develop it.

Oakland Family Services has proudly been named a Top Workplace for over ten (10) years in a row, voted on by our own staff. We offer a warm, engaging, equitable, supportive, and inclusive work environment.

ABOUT OAKLAND FAMILY SERVICES

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle.

OUR MISSION: Providing individuals and families the opportunity to build brighter futures.

OUR VISION: Communities of thriving individuals and families.

Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ.

WHAT’S IN IT FOR YOU?

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

PLUS...

• Commitment to diversity, equity, inclusion, and belonging.
• Family friendly practices and support.
• Flexible work schedules, as appropriate.
• Hybrid and virtual work options, as appropriate.
• Highly robust and comprehensive onboarding and training program.
• Paid professional development.
• Free online trainings that count toward continuing education credits.
• Employee assistance programs.
• “Dress for Your Day” approach to dress code.
• Financial literacy education and workshops.
• Collaborative annual performance appraisals.
• “Dollars for a Difference program for clients and staff in need.
• And more!

*Some benefits applicable to regular, full-time employees only.

WE KNOW CULTURE MATTERS…

We spend many hours of our day working. Workplace culture affects our well-being, how we feel about coming to work, and how we perform . Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture . That’s why we proudly have twelve (12) defined cultural value statements that dictate how we operate. Cultural values are embedded into all we do and how we do it!

…MORE ABOUT OUR AWARD-WINNING CULTURE

• Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions.
• Open, honest, and transparent communication is celebrated.
• We practice giving the benefit of the doubt.
• We believe that feedback is the breakfast of champions! That’s why we have a staff suggestion program.
• We want our team members to feel valued. That’s why we have a staff recognition program.
• Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons , road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more.

ABOUT THE OPPORUNITY/WORK

Incumbents will perform the tasks of a general clerical position. This includes a variety of word processing duties, individual reception and accounting, compiling and filing of case records, operation of the Agency telephone system and use of duplicating and other office equipment. Members of the clerical staff of the Agency give clerical service to the individuals, clinicians and support services to the professional operations of the Agency. This position reports to the Supervisor of Clerical Operations.

• Basic word processing, producing documents from such areas as case records, correspondence, schedules, reports and charts.
• Acquire and maintain a working knowledge of the agency Electronic Health Records.
• Compiles and maintains case records for Treatment Services (both Day One and Specialized Services for Youth), maintains appropriate chart protocols
• Provides customer service to ensure persons being served are provided welcoming environment, are directed appropriately and their needs are met with satisfaction.
• Compiles and monitors statistical information and conducts other daily routines as may be required.
• Operates office machines, fax machines and performs other similar work as assigned.
• Operates the telephone system which includes taking and distributing messages to key personnel throughout the Agency.
• Establishes and maintains good relationships with internal and external customers.
• Welcomes and directs any persons coming to the agency, provides information and conveys messages as appropriate and informs staff of the arrival of clients or visitors.
• Develops a basic knowledge about the Agency, the services offered and the responsibilities of key personnel.
• Work within multiple different Electronic Health Records (ie. ODIN, Carelogic, EMRs of Certified Community Behavioral Health Clinics for which OFS is a Designated Collaborating Organization) to assist staff in tasks included but not limited to; rescheduling clients, collecting copays, appointment reminders, updating client information, and uploading paperwork.
• Assist in collecting drug screens for Treatment Services clients and pre-hire agency staff.
• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
• Participate in required trainings in accordance with the requirements of state of Michigan licensure, funders, OCHN and the MDHHS Medicaid provider manual.
• Attend OFS required meetings, weekly department meetings, trainings and supervision scheduled.
• Other duties as assigned.

Does this Describe YOU?

• High School graduate or equivalent. Includes training in word processing, typing, communications and general office procedures. Knowledge of Microsoft Office software.
• Computer skills preferred, including data entry and use of electronic records.
• Strong customer service skills and experience.
• Selected candidates for this position must possess a sensitivity to the diversity of the agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic.
• Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered. There may be some standards above that may be waived when compensating specifications or circumstances exist.

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