Job Description

Office Operations Assistant - UChicago Medicine AdventHealth Great Lakes Multispecialty

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

• Pet Insurance

• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining UChicago AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time Monday - Friday 8a-6p, Saturday 9a-1p (once per month)

Location: 630 E North Ave, Carol Stream, IL

The role you'll contribute:

Under direct supervision, this position provides clerical office/departmental support. Responsibilities may include answering incoming calls, routing calls to appropriate location, greeting and directing visitors, mail distribution, ordering of supplies, office/department scheduling, and all other clerical related duties.

The value you'll bring to the team:

• Warmly greeting and checking-in patients, inputting, confirming, and/or updating demographic and insurance information

• Collecting cash copays and existing balances, reconciling the cash drawer daily, answering patient billing or insurance questions, checking for referral, if required for a special visit, scheduling appointments in person and via phone, answering phones, assisting patient with clinic appointment requests, taking accurate messages for the clinical team.

• Answers the telephone in a professional manner; screens calls, takes messages, directs calls appropriately

• Retrieves, sorts, and distributes the department mail

• Orders and maintains supplies for department within budget guidelines, interacts with department staff to meet needs of area

• Maintains calendar and schedules appointments for department

• Maintains organized files and office equipment

• Meets department set SLA/performance standard

• May greet and direct visitors appropriately

• May be required to provide lunch coverage

Qualifications

The expertise and experiences you'll need to succeed:

• High School Grad or Equiv Required

• Two or more years of Medical Office Experience Preferred

• Bilingual English/Spanish strongly preferred

• Proficient in Microsoft Office, including Outlook, Excel, PowerPoint and Word

• Effective time management and organizational skills

• Ability to display professional interactions with all levels of internal and external customers

• Must be able to read, write and speak conversational English language

• Excellent communication skills

• Effectively able to problem solve in complex situations

• Ability to adapt to new situations and responsibilities

• Excellent written communication skills

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: UChicago Medicine AdventHealth Great Lakes

Schedule: Full-time

Shift: 1 - Day

Req ID: 25030943

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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