Job Title: Remote Customer Service Representative WFH
Location: Remote (Work from home in Malaysia)
Category: Full time position, 40 hours per week
Pay: M$3000-4500 MYR (Base Salary+ Commission)
Company Overview
TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.
Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on. In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).
Job Description
The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.
Key Responsibilities
Qualifications
Working hours reference
The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.
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