Job Description

Job Title: Senior Manager of IT

Reports To: AVP of Technology

Department: Information Technology

About The Team

At PMMC, our mission is to improve the financial performance of healthcare organizations so they can dedicate more resources to patient care. We provide advanced revenue cycle management solutions to hospitals, health systems, and physician groups across the country. By helping clients recover revenue, streamline workflows, and strengthen margins, we enable them to better serve their communities.

With todays evolving healthcare landscape, including changing reimbursement models, price transparency, and population health, the revenue cycle has never been more critical. PMMC is committed to delivering innovative technology and strategic guidance to help providers successfully navigate these challenges.

About The Role

The Senior Manager of IT will lead IT strategy and operations for a fast-growing revenue cycle SaaS company serving large U.S. hospital systems. This role oversees technology infrastructure, security, and compliance (including HITRUST), supports a hybrid cloud environment, and ensures scalable, secure systems that enable AI-powered capabilities within the SaaS product suite.

Responsibilities:

• Develop and execute the IT roadmap aligned with organizational and client goals, particularly focusing on scalability, performance, and security in a hybrid cloud SaaS environment.
• Lead the design, implementation, and management of hybrid cloud solutions (both on-premises and public/private cloud), ensuring high availability, disaster recovery, and business continuity.
• Oversee and drive the process of achieving and maintaining HITRUST certification, including policy development, risk management, and audit readiness.
• Ensure compliance with healthcare industry regulations (e.g., HIPAA, HITECH) and stay current with changes in security and privacy requirements.
• Collaborate with executive leadership, product, and engineering teams to support product development, integration, and deployment for large-scale hospital systems.
• Serve as a strategic solutioning partner across departments & clients alike, translating business needs into scalable, secure, and compliant technology solutions.
• Build, mentor, and scale a high-performing IT team, fostering professional development, succession planning, and a culture of innovation, accountability, and continuous improvement.
• Lead strategic budget planning and management for IT operations, ensuring alignment with business & client priorities, vendor relationships, and technology procurement to ensure cost-effective and secure solutions.
• Enhance and monitor key performance indicators (KPIs) for IT services, security, and compliance.
• Develop incident response and disaster recovery plans, lead response efforts for security events or outages.
• Overseeing the deployment and integration of AI and machine learning frameworks, managing scalable data pipelines, and ensuring the secure handling of sensitive healthcare data used for AI model training and inference
• Advise on emerging technologies and trends, making recommendations for adoption to maintain a competitive edge.
• Document and build out knowledge base with all relevant tasks related to IT
• Define the strategic vision and governance framework for PMMCs technology, security, and operational infrastructure.
• Ensure alignment and unified execution across Network Operations and Special Projects, including cloud strategy, cybersecurity, and compliance readiness (HIPAA, SOC 2, HITRUST).
• Provide direction, remove obstacles, and establish standards, resources, and collaboration to maintain a secure, scalable, high-performing technical environment.

Qualifications & Requirements

• Bachelors in Computer Science, IT, or related field; Masters preferred.
• 10+ years of progressive IT experience, including 5+ years in leadership supporting SaaS platforms, ideally in healthcare or regulated industries.
• Experience managing hybrid cloud environments (AWS, Azure, GCP) and integrating on-premises infrastructure.
• Strong knowledge of HITRUST, HIPAA, HITECH, and other compliance frameworks, with proven success leading IT compliance initiatives and certifications.
• Expertise in information security, risk management, incident response, SaaS architecture, cloud migration, identity/access management, and data protection.
• Experience supporting enterprise clients, especially large hospital systems, and collaborating with teams on cloud-based AI solutions and data governance.
• Skilled in IT budgeting, forecasting, and optimizing spend/ROI.
• Demonstrated success building and leading high-performing teams, including hiring, coaching, and performance management.
• Excellent leadership, communication, and stakeholder management skills; able to manage multiple projects in a fast-paced, high-growth environment.
• Relevant certifications (CISSP, CISM, HITRUST CCSFP, AWS/Azure Solutions Architect, etc.) highly desirable.

What We Look For

• Strategic thinker with strong business acumen and customer orientation.
• Results-driven, with a commitment to operational excellence and continuous improvement.
• Ability to translate complex technical concepts for non-technical audiences.
• Hands-on approach to leadership and problem solving.

Why Join PMMC

PMMC offers a dynamic, growth-focused environment where innovation and teamwork drive success. We are dedicated to innovation, collaboration, and excellence in revenue cycle management. At PMMC, your work drives meaningful results for healthcare systems across the country.

Benefits

Discover a wealth of benefits at PMMC, ranging from comprehensive healthcare plans to continuous learning opportunities, ensuring your well-being and professional development. Enjoy a supportive work environment that values your contributions with competitive compensation packages, flexible PTO and perks designed to enhance your overall work-life balance.

Core Values

Join our team at PMMC. We Grow or Die as individuals and as a collective force, Inspiring One Another to reach new heights. We Love to Win , not just for ourselves but for our entire team. We constantly Innovate , finding fresh solutions to complex challenges. We pride ourselves on being Productive & Efficient while always striving to Do the Right Thing in all that we do.

If youre ready to make an impact and grow with us, we invite you to apply today!

#TeamPMMC

PMMC is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, marital or citizenship status or any other status protected by applicable federal, state, or local law.

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