Job Description

Join Our Team at UPMC Mercy Pavilion OR!
We’re currently seeking a Full-Time Surgery Scheduler to support our dynamic operating room team. This Monday–Friday, daylight-hours position plays a vital role in the smooth operation of the Pavilion OR front desk, assisting with add-on cases and managing incoming calls. If you’re passionate about healthcare and thrive in a fast-paced environment, we’d love to hear from you.

This role requires:
•      Medical experience
•      Strong multitasking skills
•     ⚡ Ability to excel under pressure

Preferred qualifications include scheduling experience.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

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