Job Description

Job Description

Overview

We’re looking for someone who knows trucks and equipment inside and out to help our customers and team members solve problems and learn how to use our products the right way. This job is part technical support and part hands-on training. You’ll be the go-to person for troubleshooting equipment issues, showing people how to operate and service gear, and making sure our products are used safely and effectively.

What You’ll Do

• Answer calls and questions from customers, dealers, and our own team about truck equipment.
• Troubleshoot problems with hydraulics, electrical systems, and mechanical parts.
• Visit customer or dealer sites to provide hands-on help when needed.
• Lead training sessions (in-person and virtual) to teach people how to install, operate, and maintain our equipment.
• Write simple step-by-step guides, checklists, and manuals to make technical info easy to understand.
• Support new product launches by showing customers and teams how everything works.
• Work closely with engineering and quality teams to report recurring issues and suggest improvements.
• Travel to customer locations, trade shows, and field demos as required (about 30–40%).

What We’re Looking For

• Experience working on trucks, heavy equipment, or hydraulics.
• Strong troubleshooting skills — mechanical and electrical.
• Someone who’s good with people and can explain things clearly.
• Comfortable speaking to groups and running training sessions.
• Ability to create simple guides, presentations, or videos for training.
• Willingness to travel as needed.
• CDL license (or ability to get one) is a plus.

Traits That Fit Well

• Hands-on and practical problem solver.
• Patient teacher who likes helping others.
• Customer-focused and dependable.
• Flexible and willing to roll up your sleeves.

Role reports to the Director of Technical support and Training

Job Title

Technical Support & Training Specialist – Truck Equipment

Position Summary

The Technical Support & Training Specialist will serve as the primary resource for providing technical assistance, troubleshooting, and training related to our truck equipment product lines. This role ensures that customers, dealers, and internal teams receive clear guidance on installation, operation, and service of equipment. The specialist will also develop and deliver training programs to enhance product knowledge and support safe, efficient use in the field.

Key Responsibilities

• Provide technical support to customers, dealers, and internal teams via phone, email, and in person.
• Diagnose and resolve equipment issues, including mechanical, hydraulic, and electrical systems.
• Develop, update, and deliver training programs (classroom, hands-on, and virtual) for technicians, customers, and sales staff.
• Create and maintain technical documentation, manuals, troubleshooting guides, and training materials.
• Support field service activities, including product launches, warranty issues, and equipment demonstrations.
• Collaborate with Engineering, Product Management, and Quality teams to communicate recurring issues and recommend improvements.
• Track and report common technical challenges and training needs.
• Ensure compliance with safety standards and company policies during all training and support activities.

Qualifications

• Associate or Bachelor’s degree in Engineering Technology, Automotive/Truck Equipment, or related field (or equivalent experience).
• 3+ years of experience in technical support, field service, or equipment training—preferably with truck bodies, cranes, hydraulics, or related equipment.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and presentation abilities.
• Proficiency in creating training materials (PowerPoint, manuals, videos).
• Ability to travel up to 30–40% to customer and dealer sites.
• CDL license (or ability to obtain) preferred.

Skills & Competencies

• Customer-focused mindset with strong problem-solving ability.
• Hands-on technical expertise in truck-mounted equipment.
• Comfortable delivering training to both small and large groups.
• Organized, detail-oriented, and adaptable to a fast-paced environment.
• Strong interpersonal skills to build trust with customers and internal teams.

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