WFH Client Service Rep - $250 bonus after training Job at NexRep, Greensboro, NC

cUlOVEh2MHEvTFBzdG9ibTJVb3ZodW41L1E9PQ==
  • NexRep
  • Greensboro, NC

Job Description

Overview

Title: Remote Customer Service Representative. Status: Remote, W-9 (Independent Contractor).

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other peoples lives, this flexible and fulfilling work from home opportunity may be just what youre looking for.

As a Customer Service Representative, youll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Responsibilities
  • Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
  • Making outbound calls to patients and caregivers
  • Actively assisting with enrollment, program applications, and set up in applicable systems
  • Retrieving information to assist caregivers with any payroll-related inquiries
  • Utilizing de-escalation techniques when supporting upset or frustrated callers
  • Offering guidance and directions to both caregivers and patients to effectively resolve any issues theyre facing
  • Documenting information and outcomes as necessary
About You / Qualifications
  • At least one year of customer service experience
  • Strong computer skills and ability to offer troubleshooting advice when appropriate
  • The ability to offer empathy, patience, and a friendly demeanor at all times
  • The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
  • Great active listening skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • The ability to multitask and adapt to change in a fast-paced environment
  • A quality-focused mindset and a desire to achieve first call resolution whenever possible
  • The ability to accurately and confidently work with numbers and discuss money
Your Home Office Environment
  • A computer meeting these criteria: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
  • Memory: 8GB of RAM
  • CPUs (Speed/Processors): 6
  • Hard Drive: At least 500MB of free space
  • Sound: sound card (standard on most computers)
  • Up-to-date antivirus software
  • Access to high-speed, hardwired internet (no Wi-Fi or Satellite)
  • Dual monitors
  • A USB noise-cancelling headset
  • A webcam for your certification experience
Additional Information
  • Where NexRep contracts: NexRep contracts with people in 31 states. States not currently contracted: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, WI. We do not contract with anyone outside the US.
  • Flexible Hours of Operation: self-scheduling within the clients hours of operation
  • Hours of operation: Monday through Saturday, 8:00 AM to 8:00 PM ET. Contractors service between 30-35 hours per week. Some hours on Mondays and Fridays are especially busy.
  • Pay and Perks: This flexible opportunity pays independent contractors

#J-18808-Ljbffr

Job Tags

Hourly pay, Contract work, For contractors, Remote work, Home office, Monday to Friday, Flexible hours,

Similar Jobs

Staffing the Universe

CW - IT Support Specialist Job at Staffing the Universe

 ...Job Support Specialist Job Description Provides support of all PC, network, and Server hardware and software applications included but...  ..., Facility Cabling, RF Equipment, administration of Sysaid or IT ticketing systems and various end user applications and computing... 

Jobe Materials

Assistant General Counsel Job at Jobe Materials

 ...Assistant General Counsel Jobe Materials, L.P. (Jobe Materials) is seeking an Assistant General Counsel. About Jobe Materials: Jobe Materials...  ...partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic... 

Floor Coverings International

Lead Flooring Sales & Design Associate Job at Floor Coverings International

 ...growing six times faster than our competitors and why we have an immediate need hire Sales / Design Associates in Downtown Chicago, IL. We are...  ...Design Associate Job Details & Perks No experience required Paid training provided Full-time Annual company... 

The Islamic Society of Boston Cultural Center

Weekend School Principal (Boston) Job at The Islamic Society of Boston Cultural Center

 ...ISB seeks a part-time Weekend School Principal at its ISBCC Boston location. The school is growing rapidly and also moving from weekend instruction to add afterschool programs. Our mission is to achieve academic excellence, while raising responsible, confident, caring... 

ITS Technology Co. Ltd

Railroad Switch Operator - Paid Training & Growth Job at ITS Technology Co. Ltd

 ...monitoring track switches and inspecting conditions. Ideal candidates will bring 2-3 years of rail experience, physical strength, and a commitment to safety. Benefits include competitive pay, paid training, and opportunities for long-term advancement. #J-18808-Ljbffr...