Job Description

Overview

Title: Remote Customer Service Representative. Status: Remote, W-9 (Independent Contractor).

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other peoples lives, this flexible and fulfilling work from home opportunity may be just what youre looking for.

As a Customer Service Representative, youll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Responsibilities

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
• Making outbound calls to patients and caregivers
• Actively assisting with enrollment, program applications, and set up in applicable systems
• Retrieving information to assist caregivers with any payroll-related inquiries
• Utilizing de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to both caregivers and patients to effectively resolve any issues theyre facing
• Documenting information and outcomes as necessary

About You / Qualifications

• At least one year of customer service experience
• Strong computer skills and ability to offer troubleshooting advice when appropriate
• The ability to offer empathy, patience, and a friendly demeanor at all times
• The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
• Great active listening skills
• Excellent written and verbal communication skills
• Strong attention to detail
• The ability to multitask and adapt to change in a fast-paced environment
• A quality-focused mindset and a desire to achieve first call resolution whenever possible
• The ability to accurately and confidently work with numbers and discuss money

Your Home Office Environment

• A computer meeting these criteria: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
• Memory: 8GB of RAM
• CPUs (Speed/Processors): 6
• Hard Drive: At least 500MB of free space
• Sound: sound card (standard on most computers)
• Up-to-date antivirus software
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for your certification experience

Additional Information

• Where NexRep contracts: NexRep contracts with people in 31 states. States not currently contracted: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, WI. We do not contract with anyone outside the US.
• Flexible Hours of Operation: self-scheduling within the clients hours of operation
• Hours of operation: Monday through Saturday, 8:00 AM to 8:00 PM ET. Contractors service between 30-35 hours per week. Some hours on Mondays and Fridays are especially busy.
• Pay and Perks: This flexible opportunity pays independent contractors

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