Call Center Manager Job at Bath Concepts Independent Dealers, Phoenix, AZ

b1kxUkZ2a3YrTC9udG9IbTNVY2doTy8zOHc9PQ==
  • Bath Concepts Independent Dealers
  • Phoenix, AZ

Job Description

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities:

  • Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
  • Recruit, train, and develop team members to meet and exceed performance goals
  • Monitor KPIs and implement strategies to improve conversion rates and productivity
  • Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
  • Maintain high standards for call quality and compliance

Qualifications:

  • Minimum 3+ years of call center management experience (home improvement industry a plus)
  • Proven track record of achieving/exceeding sales and service metrics
  • Strong leadership and coaching skills
  • Excellent communication and organizational abilities
  • Tech-savvy; familiarity with CRM systems and reporting tools

What We Offer:

  • Competitive salary + performance bonuses
  • Medical, dental, vision, and life insurance after 60 days
  • AFLAC coverage available
  • Paid time off and holidays
  • A collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.

Job Tags

Full time,

Similar Jobs

State of California

Clinical Psychology Intern DSH-Napa Job at State of California

 ...DSH-Napa Psychology Department has multiple openings for limited term full-time Clinical Psychology Interns. For more information about these positions, please contact Dr. Kaitlyn Eichenberger at (***) ***-****. RECRUITMENT CRITERIA MUST BE MET FOR CONSIDERATION... 

Zenwise

Junior Graphic Designer Job at Zenwise

 ...Job Description Junior Graphic Designer Location: Carlsbad, CA Department: Marketing Reports To: Creative Director Company Overview Zenwise is a leader in digestive wellness, currently embarking on an exciting, full-scale rebrand. Were a fast-... 

Greenwich Public Schools

School Mental Health Intern Job at Greenwich Public Schools

 ...Position Type: Student Teacher/Intern/Student Teacher Date Posted: 12/19/2025 Location: Greenwich Public Schools Date...  ...ensure success in the school environment, all interns across Psychology, Social Work, and Counseling must possess the following competencies... 

New Day Executive Search

CRO + Analytics Specialist Job at New Day Executive Search

 ...CRO And Analytics Specialist We're seeking a CRO and Analytics Specialist to lead the optimization of our digital platforms and uncover actionable insights that drive measurable growth. This role combines experimentation, user experience, and data analysisideal for... 

Faribault Ace Hardware

Assistant Sales Manager Job at Faribault Ace Hardware

 ...Description Job Description Ace is the place for your retail management career! We are independently owned and part of a...  ...variety of home improvement needs in our local community. ASSISTANT SALES MANAGER As the Assistant Sales Manager, youll play a...